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Refund Policy

Last updated: July 12, 2026

The short version

  • Every digital product has a 30-day money-back guarantee. Any reason. No forms, no hoops.
  • Email support@thefogpattern.com with the email address you used at checkout, and we refund you in full.
  • Refunds go back to your original payment method, usually within 5–10 business days.
  • Personal sessions are the one exception: non-refundable once delivered or started.

We want you to feel safe buying from us. This policy explains exactly how refunds work. TheFogPattern is a trading name of SKILZZ LTD (Company No. 14809270), Suite 3.5, Gateway House, Styal Road, Manchester, England, M22 5WY, UK.

1. Digital products — 30-day money-back guarantee

All digital products (personalized reports such as “Your Clarity Map,” digital add-ons, downloadable guides, and video content) come with a 30-day money-back guarantee.

If you are not satisfied, for any reason, email us at support@thefogpattern.com within 30 days of your purchase and we will refund you in full. No forms, no hoops. You do not need to have “completed” anything, and you do not need to give a reason.

2. How to request a refund

  1. Email support@thefogpattern.com with the subject “Refund.”
  2. Include the email address you used at checkout, so we can find your order quickly. That’s all we need.
  3. We confirm your refund by email — a real person, usually within one business day.

3. Personal services

Personal services — such as one-on-one sessions, personal result reviews, and guided programs that include personal follow-up — are non-refundable once the service has been delivered or has started.

If you have booked a session that has not yet taken place, contact us and we will do our best to reschedule it.

4. How refunds are processed

Approved refunds are issued to your original payment method, through our payment processor (Stripe). Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement. If it has been longer than that, email us and we will chase it with the processor.

5. Before you dispute a charge

If anything about your purchase looks wrong — an unexpected charge, a delivery problem, a duplicate payment — please contact us first at support@thefogpattern.com. We answer real messages with real people, and we resolve issues quickly. With a 30-day no-questions guarantee in place, emailing us will almost always be faster and simpler than a bank dispute.

6. Contact

SKILZZ LTD
Suite 3.5, Gateway House, Styal Road, Manchester, England, M22 5WY, UK
Email: support@thefogpattern.com

Related: Terms of Service · Privacy Policy · Cookie Policy